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Terms and Conditions

Last updated: June 2026

This is a courtesy translation. The legally binding version is the Spanish one, governed by Argentine law and the courts of San Miguel de Tucumán.

Welcome to NorteWalk. These Terms and Conditions (the “Terms”) govern access to, navigation of and use of the website nortewalk.com.ar (the “Platform”), owned by NorteWalk. By accessing, registering or completing a booking through the Platform, the user (the “User” or “Traveler”) expressly, fully and unreservedly declares that they are aware of these rules, which acquire the force of a binding adhesion contract. If you do not agree with these Terms, you must refrain from using the Platform.

1. Legal nature: intermediation model

Exclusive technological role: NorteWalk is a digital platform that operates solely as a technological intermediation channel. Its purpose is to connect independent local tour guides, duly accredited in their jurisdiction (the “Guides”), with Users interested in taking tourist and cultural tours in the province of Tucumán.

No direct commercial relationship: NorteWalk is not a travel agency, a traditional tourism company, a ground transport operator, nor a direct provider of tourist or adventure services. NorteWalk does not organize, design, direct or carry out the excursions listed in its digital catalog.

2. Bookings, operating conditions and payment

Role of the booking: the web booking process manages and secures the availability of a maximum number of spots set by the Guide for a given experience.

Direct payment model: the User understands that the Platform does not act as a payment gateway nor process payments tied to the excursions at this stage.

Tip-based walks (Free Walking Tours): they have no fixed or mandatory fee. The User will give the Guide directly, at their own discretion and voluntarily, a monetary gratuity proportional to the perceived quality at the end of the walk.

Fixed-price experiences: the displayed value is the final cost per person set by the activity provider. Payment is settled exclusively in person and directly to the Guide on the day of the outing.

Attendance and tolerance policy (No-Show): if the Traveler decides not to attend, they assume the obligation to cancel the booking at least three (3) hours in advance. Three (3) repeated unjustified no-shows will entitle NorteWalk to permanently deactivate or suspend the User’s account. Guides may cancel or reschedule an outing for reasons of force majeure or for failing to meet the minimum required group size, giving notice through the provided contact channels at least four (4) hours in advance.

3. Independence and limitation of liability

Autonomy and aptitude of the Guides: each Guide carries out their professional activity autonomously, independently and on their own account. The Guides have no employment, subordination, partnership, legal representation or exclusive alliance relationship with NorteWalk. The Platform merely applies qualitative documentary verification filters on the providers’ local credentials in Tucumán at the time of onboarding, but immediate operational control of the outing on the ground rests exclusively with the professional Guide.

Exclusion of liability for accidents or contingencies: to the maximum extent permitted by the applicable civil law of the Republic of Argentina, NorteWalk, its founders, developers and agents are released from all civil, criminal, contractual or non-contractual liability for any kind of direct or indirect damage, financial or non-financial, bodily injury, traffic accidents, lost luggage, theft of valuables or death occurring in connection with the performance, transport, physical conduct or cancellation of the contracted tourist tours.

Land and public-space scope: the User declares that they know, understand and accept that the activities take place mainly in historic urban centers, natural trails or public spaces exposed to weather variations, uneven terrain and general traffic factors beyond NorteWalk’s control. The User assumes, at their own risk and expense, physical responsibility for their participation in the experiences.

Indemnity and channel for claims: should any conflict, malpractice, dissatisfaction or damage arise on the occasion of the outing, the User undertakes to hold NorteWalk harmless and to direct their actions or formal claims solely to the providing Guide who was in charge of the outing, who acts as the sole final contractor of the service.

4. Content, reviews and intellectual property

Community rating system: after the excursion ends, the Traveler may post reviews and numerical ratings about the service. Posting obscene, insulting, defamatory, discriminatory or harassing language is strictly forbidden. NorteWalk retains full authority to audit and remove reviews that breach these ethical conduct guidelines (see the Reviews Policy).

Rights over the Platform: the general design, programming code, algorithms, databases, texts, corporate logos and the domain nortewalk.com.ar are protected intellectual property of NorteWalk. Their unauthorized reproduction or exploitation will give rise to the corresponding civil and criminal actions.

5. Updates and applicable law

NorteWalk reserves the unilateral right to modify or rewrite these Terms at any time to adapt them to technical innovations, tourism regulations or commercial changes in the market. Changes take effect immediately upon publication on the website.

Any legal dispute arising from the interpretation, validity or performance of this document shall be governed by the laws of the Republic of Argentina and submitted exclusively to the territorial jurisdiction of the Ordinary Courts of San Miguel de Tucumán, with the parties waiving any other venue or jurisdiction that might correspond to them by reason of domicile.

Write to us about a booking, an experience or any question. We reply by email or WhatsApp.

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