Reviews Policy

To preserve the marketplace’s authenticity, only Travelers who made an effective booking through nortewalk.com.ar and whose attendance was confirmed may post reviews.

Reviews from users who did not book through the website are not allowed. If a booking was canceled or the Traveler did not show up at the meeting point (No-Show), the system will disable the option to review that experience.

NorteWalk does not edit or modify the text of reviews written by users. However, we reserve the right to remove or reject a review if it breaks any of the following content rules:

Serious violations: comments containing insults, vulgar language, hate speech, discrimination of any kind (racial, religious, gender, sexual orientation or nationality), threats or direct defamation will not be tolerated.

Irrelevant content or spam: the review must be strictly about the tour experience, the itinerary or the Guide’s performance. Comments about politics, advertising for other agencies, external links or phone numbers are not allowed.

Conflict of interest (fraud): Licensed Guides may not rate themselves, ask close family or friends to post fake reviews, or leave negative reviews on competing guides’ profiles.

Extortion or coercion: reviews where the traveler tries to coerce the guide (for example, threatening a bad rating unless given preferential treatment or money) are not allowed.

When a Traveler posts a review, the affected Guide has the right to send a single Guide Reply. This reply is shown publicly below the original comment.

Guide replies are subject to the same standards of respect, professionalism and courtesy set out above. The reply space must be used to clarify misunderstandings or explain logistical situations constructively, always safeguarding the reputation of the local tourism community.

If a Guide believes that a review on their profile is false, fraudulent or breaches these terms, they may request a review by emailing hola@nortewalk.com.ar with the subject “Review Dispute”, detailing the booking code and the reasons for the claim.

The NorteWalk moderation team will investigate the case by analyzing the internal communication channels. A review will only be removed if a breach of the rules described here is reliably proven. Moderation decisions made by NorteWalk to protect the community’s integrity are final.